Global Quality Standards and Pest Management Service
  Key Words  
  Integrated Pest Management, IPM, Urban Pest Control, Structural Pest Management
  Naresh Duggal and 2Zia Siddiqi
  ncreased global connectivity, integration and interdependence in the economic, social, technological, cultural, political and ecological spheres have created special challenges for the pest management service industry: meeting customer needs while remaining economically competitive. While automated processes can make an impact, pest management service industry is still labor-intensive, and there can be no substitute for high-quality personal interaction between service employees and customers. Competitive advantage rests with those organizations that successfully provide customer value through the most efficient use of quality tools, technology and people. In order to apply quality tools a pest management service company, first start recognizing differences between service and manufacturing processes and challenges within the service processes, second understand Quality Management System and identify key processes. As businesses become more globalized, a pest management company who intends to or is providing services to multinational companies and their local partners, also needs to demonstrate that their pest control policies and processes are defined on parameters of consistency and verifiable procedures, and are in compliance with requirements of international standards such as ISO 9001:2000 Quality Standards, ISO 14001:2004 Environmental Management Standards, OSHAS 18001:1999 Occupational Health Safety Standards,ISO 22000 Food Safety Standards and other local, regional or international requirements such as HACCP.